Terms of Service
Effective date: [EFFECTIVE DATE] Last updated: [EFFECTIVE DATE]
These Terms of Service ("Terms") are a binding agreement between you ("you" or "User") and [COMPANY NAME] ("[COMPANY SHORT]," "we," "us," or "our") governing your access to and use of the Social application, the website at [WEBSITE URL], and related services (the "Service").
PLEASE READ CAREFULLY. THESE TERMS CONTAIN AN ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER (SECTION 16), A LIMITATION OF LIABILITY (SECTION 14), AND IMPORTANT OBLIGATIONS ABOUT RECORDING CONVERSATIONS (SECTION 5).
By creating an account, clicking "I agree," or using the Service, you accept these Terms, our Privacy Policy, Recording & Consent Agreement, AI Disclaimer, Acceptable Use Policy, and Copyright & DMCA Policy, all incorporated by reference. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) and able to form a binding contract. The Service is intended only for adults and is not directed to minors. By creating an account or using the Service you represent and warrant that you are at least 18 years old.
We may, at our discretion, require age confirmation (such as a date-of-birth attestation or an age-affirmation checkbox at sign-up) and may suspend or terminate any account we reasonably believe belongs to a minor. We do not knowingly allow anyone under 18 to use the Service or knowingly collect their personal data; if you believe a minor is using the Service, contact [SUPPORT EMAIL].
2. The Service
Social is an AI-assisted communication-coaching tool. You may record, upload, or paste transcripts of conversations; the Service analyzes them across six dimensions and provides feedback, chat coaching, briefings, and "what-if" replays. The Service is for personal self-improvement and informational purposes only. It is not professional advice of any kind — see Section 11 and the AI Disclaimer.
3. Accounts
You are responsible for your account credentials and for all activity under your account. Provide accurate information, keep it current, and notify us promptly at [SUPPORT EMAIL] of any unauthorized use. We may suspend or terminate accounts that violate these Terms.
4. Your content
"User Content" means anything you submit, including audio recordings, audio files, images and photos (including photos of speakers/contacts), transcripts, narrated accounts, context notes, contact/speaker information, and chat messages.
- Ownership. You retain ownership of your User Content.
- License to us. You grant [COMPANY SHORT] a worldwide, non-exclusive, royalty-free
license to host, store, process, transmit, and display your User Content solely to operate and provide the Service to you (including sending it to our AI and transcription sub-processors). This license ends when you delete the content or your account, except for residual backups and as required by law.
- No training without consent. We do not use your User Content to train our own models.
- Your responsibility. You represent and warrant that you have all rights and consents
necessary to submit your User Content and to permit its processing as described, and that it does not violate any law or third-party right.
5. Recording and third-party rights (important)
Many jurisdictions require the consent of some or all parties before a conversation may be recorded. You are solely responsible for complying with all applicable wiretap, eavesdropping, privacy, and recording-consent laws, and for obtaining any required consents from other participants, before recording or uploading any conversation. You agree to the Recording & Consent Agreement. We provide tools, not legal clearance, and we disclaim responsibility for your recording activities to the maximum extent permitted by law.
6. Acceptable use
You agree to the Acceptable Use Policy. Among other things, you will not use the Service to harass, surveil, or harm others, to upload unlawful content, to reverse engineer the Service, or to circumvent usage limits or security.
7. AI features and limitations
The Service uses third-party AI models. AI output may be inaccurate, incomplete, or unsuitable for your situation, and scores are subjective heuristics, not objective measurements. You are responsible for how you use any output. See the AI Disclaimer.
8. Subscriptions, trials, and billing
Paid plans, free trials, usage limits, one-time "boosts," and refunds are governed by the Subscription, Billing & Refunds terms, which are part of these Terms. Payments are processed by Stripe. If you use the mobile app, purchases may be governed by the applicable app-store rules and the Mobile EULA.
9. Intellectual property
The Service, including its software, design, models integration, text, and branding (excluding User Content), is owned by [COMPANY NAME] or its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-transferable, non-sublicensable license to use the Service for your personal, non-commercial use in accordance with these Terms. All rights not expressly granted are reserved.
We respond to claims that User Content infringes a third party's copyright under our Copyright & DMCA Policy, and may remove infringing content and terminate repeat infringers as described there.
10. Feedback
If you send suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or compensation.
11. No professional advice
The Service does not provide and is not a substitute for professional advice — including psychological, medical, mental-health, legal, financial, or relationship-counseling advice. Do not rely on it for decisions requiring professional judgment. If you are in crisis or may harm yourself or others, contact emergency services or a qualified professional immediately.
12. Third-party services
The Service relies on third parties (e.g., Anthropic, Deepgram, Stripe, Resend, Render, Google). Your use may be subject to their terms, and we are not responsible for their acts or omissions.
13. Disclaimer of warranties
The Service is provided "AS IS" and "AS AVAILABLE." See the Disclaimer of Warranties. To the maximum extent permitted by law, we disclaim all warranties, express or implied.
14. Limitation of liability
Your use of the Service is subject to the Limitation of Liability & Waiver. To the maximum extent permitted by law, [COMPANY SHORT] will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, and our aggregate liability is capped as stated in that document.
15. Indemnification
You agree to indemnify, defend, and hold harmless [COMPANY NAME] and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to your User Content, your recording or uploading of conversations, your violation of these Terms or any law, or your infringement of any third-party right.
16. Dispute resolution; arbitration; class-action waiver
Note: arbitration clauses are heavily regulated and vary by jurisdiction. Have counsel confirm enforceability and required disclosures before relying on this section.
Except where prohibited by law, you and [COMPANY SHORT] agree to resolve disputes through binding individual arbitration administered by [ARBITRATION BODY] in [ARBITRATION LOCATION], rather than in court, and waive any right to a jury trial or to participate in a class action. You may opt out of arbitration within 30 days of first accepting these Terms by emailing [LEGAL EMAIL]. Small-claims actions and requests for injunctive relief for intellectual-property misuse are excluded.
17. Governing law
These Terms are governed by the laws of [STATE], [COUNTRY], without regard to conflict-of- law rules. Subject to Section 16, the exclusive venue for disputes is the courts located in [ARBITRATION LOCATION].
18. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the Service or others. Sections that by their nature should survive termination (e.g., 4, 9, 13–17, 19) survive.
19. Changes to the Service and Terms
We may modify or discontinue the Service, and we may update these Terms. We will provide notice of material changes (e.g., in-app or by email) and update the "Last updated" date. Continued use after changes take effect constitutes acceptance.
20. Miscellaneous
These Terms, together with the documents they incorporate, are the entire agreement between you and us regarding the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to us go to [LEGAL EMAIL].
Contact: [COMPANY NAME], [BUSINESS ADDRESS] · [LEGAL EMAIL]