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Subscription, Billing & Refund Terms

Effective date: [EFFECTIVE DATE] Last updated: [EFFECTIVE DATE]

These Subscription, Billing & Refund Terms are part of the Terms of Service for the Social application (the "Service") operated by [COMPANY NAME] ("[COMPANY SHORT]"). They govern paid plans, trials, usage limits, one-time boosts, and refunds.

1. Plans and pricing

The Service offers a free tier and paid subscription plans, plus a bring-your-own-key ("BYOK") option and one-time "boosts." Current plan names, prices, included usage, and features are shown in the app at checkout and may change as described in Section 9.

Keep the in-app pricing as the source of truth. Example structure (verify before publishing): - Free — limited trial sessions and lifetime chat; no replay. - Plus / Pro — higher monthly session and daily chat limits; replay enabled. - BYOK — you supply your own AI API key; usage limits relaxed accordingly. - Unlimited (monthly/annual) — unlimited usage subject to fair-use and our cost controls.

2. Free trial

If we offer a free trial, the trial provides limited usage (e.g., a set number of trial sessions and chat messages). When the trial ends or its limits are reached, you must subscribe to continue using paid features. Unless stated otherwise at sign-up, trials do not automatically convert into a paid subscription that charges your card without your action.

3. Billing and renewal

  • Paid subscriptions are billed in advance on a recurring basis (monthly or annual) through

our payment processor, Stripe.

  • Subscriptions automatically renew at the then-current price until cancelled.
  • By subscribing, you authorize us (via Stripe) to charge your payment method for the

applicable fees, taxes, and any one-time purchases you make.

  • You are responsible for keeping your payment method current. Failed payments may result

in suspension or downgrade.

4. Usage limits and fair use

Plans include usage allowances (e.g., sessions per month, chat per day) and the Service applies internal cost controls. Once a plan's allowance or our spend ceiling for your account is reached, certain features may be temporarily unavailable until the next billing period, until you purchase a boost, or until you upgrade. "Unlimited" plans are subject to reasonable fair-use limits to prevent abuse.

5. Boosts

A "boost" is a one-time purchase that adds additional usage headroom to your account for the current period. Boosts are consumable, are applied immediately, and are non-refundable once the added headroom has been made available, except where required by law.

6. BYOK (bring your own key)

If you use a BYOK plan, you are responsible for your own third-party AI API key, its costs, and compliance with that provider's terms. We are not responsible for charges you incur with your own key, and your key is used only to provide the Service to you.

7. Taxes

Prices may exclude applicable taxes. You are responsible for any taxes, levies, or duties imposed on your purchase, which may be added at checkout.

8. Cancellation

You may cancel a subscription at any time through the in-app settings or the Stripe Customer Portal. Cancellation stops future renewals. Unless required by law, cancellation does not retroactively refund the current period; you retain paid access until the end of the period you already paid for, after which your account moves to the free tier.

9. Price and plan changes

We may change prices, plans, and included usage. For recurring subscriptions, we will give advance notice of price increases that affect you before they take effect at your next renewal, and you may cancel before the change applies.

10. Refunds

Refund rules differ by jurisdiction. EEA/UK consumers may have statutory withdrawal rights; some jurisdictions require specific refund disclosures. Adjust with counsel.
  • Except as required by law or expressly stated, fees are non-refundable and there are

no refunds or credits for partial periods, unused allowances, or boosts.

  • If you believe you were charged in error, contact [SUPPORT EMAIL] within [30] days and

we will review in good faith.

  • Statutory consumer rights (including any right of withdrawal) are not affected by this

section.

11. Mobile purchases

If you subscribe through a mobile app store, the purchase, billing, and refunds may be handled by the app store under its rules, and the Mobile EULA applies. On native apps, in-app purchase buttons may direct you to subscribe on the web.

12. Chargebacks

Initiating a chargeback without first contacting us may result in suspension of your account. Please contact [SUPPORT EMAIL] first so we can help.

13. Failure of payment services

If payment services are unavailable (for example, if Stripe is not configured or is down), some purchase features may be temporarily disabled. This does not entitle you to damages.

Contact: [COMPANY NAME] · Billing/Support: [SUPPORT EMAIL]